RETURNS
Soirée Returns: Your Fragrance Journey Continues
At Soirée, we want your scent-sational experience to be perfect. If anything falls short of your expectations, we're here to help.
Enjoy a Relaxed Return Window:
- You have 14 days from delivery to return your unopened and unused fragrance. We understand that choosing the perfect scent takes time!
Effortless Return Process:
- Gather: Ensure your item is in its original packaging with all accessories and the security seal intact.
- Notify: Simply send an email to INFO@SOIREEFRAGRANCES.COM with your receipt or proof of purchase.
- Relax & Await: We'll review your request and keep you updated via email with the next steps.
Refunds:
- Speed & Efficiency: Once approved, your refund will be processed within 10 business days, returning to your original payment method.
- Timeframes: Remember, processing times vary, so allow up to 15 business days for the refund to reflect on your account.
Exchanges:
- While exchanges aren't available, you can easily return your unopened item and make a new purchase for the perfect scent.
Shipping:
- Return Responsibility: You'll cover the return shipping costs, but we appreciate your understanding.
Peace of Mind:
- Track & Trace: For items exceeding £40, consider using a trackable service or shipping insurance for extra peace of mind.
Always Here to Help:
Have questions? We're just a scent away! Reach out to INFO@SOIREEFRAGRANCES.COM and let our team assist you.
Remember: We believe in the joy of fragrance and want your Soirée journey to be nothing short of exquisite. Should you need to return an item, we'll make it as seamless and effortless as possible.